Pratap, Saurabh; Jauhar, Sunil Kumar; Daultani, Yash; Paul, Sanjoy Kumar
(John Wiley and Sons Ltd, 2022-06-24)
The 2019 coronavirus disease (COVID-19) pandemic has seriously impacted the performance of all types of businesses. It has given a tremendous structural boost to e-commerce enterprises by forcing customers to online shopping ...