Use of social media in crisis management: A survey

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dc.contributor.author Saroj, A.
dc.contributor.author Pal, S.
dc.date.accessioned 2020-12-03T06:43:11Z
dc.date.available 2020-12-03T06:43:11Z
dc.date.issued 2020-09
dc.identifier.issn 22124209
dc.identifier.uri http://localhost:8080/xmlui/handle/123456789/1046
dc.description.abstract Emergency situations arising out of natural disasters like tsunami, earthquakes, floods, hurricanes or man-made ones like terror strikes, riots, accidents, etc. cause tremendous social and economic loss and badly affect the poor in low-income economies, in particular. In this paper, we attempt to see and analyze the relationship between emergencies and online social media, especially Twitter, Facebook, and Youtube. Specifically, we look at three important issues. First, we try to see the effect of occurrence of emergencies on social media. Second, when there is a sudden surge of posts in social media due to the occurrence, how that deluge of data can be effectively extracted and processed to create situational awareness and minimize the damage due to the disaster. Third, how different social media posts can help different government and other agencies to get prepared and to take necessary steps to manage emergencies in order to minimize the loss. In this survey, the papers centered around emergencies and its effect on social media and different organizations related to crisis management are considered that are published in the past decade. © 2020 en_US
dc.language.iso en_US en_US
dc.publisher Elsevier Ltd en_US
dc.relation.ispartofseries International Journal of Disaster Risk Reduction;Vol. 48
dc.subject Social media en_US
dc.subject Government en_US
dc.subject Microblog en_US
dc.subject Disaster en_US
dc.subject Emergency situations en_US
dc.subject Twitter en_US
dc.subject Facebook en_US
dc.title Use of social media in crisis management: A survey en_US
dc.type Article en_US


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